Privacy Policy
Last updated: April 2026
1. Who We Are
Black Orchid Hair is a boutique hair atelier located in Maastricht, Netherlands. We are committed to protecting your personal data and respecting your privacy.
2. What Data We Collect
We may collect the following information when you book an appointment, contact us, or use our website:
- Name and contact details (email, phone number)
- Appointment history and service preferences
- Communication records (emails, messages)
- Website usage data (via cookies)
3. Why We Collect It
We use your data to:
- Manage and confirm your appointments
- Send appointment reminders or follow-ups
- Respond to your enquiries
- Improve our services
We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis (GDPR)
As we operate in the Netherlands, we process your data under the General Data Protection Regulation (GDPR). Our legal basis is:
- Contract performance — to manage your bookings
- Legitimate interest — to communicate with you as a client
- Consent — for any marketing communications
5. How Long We Keep Your Data
We retain client records for up to 2 years after your last appointment, unless you request earlier deletion.
6. Your Rights
Under GDPR you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
7. Cookies
Our website may use essential cookies to function correctly. We do not use tracking or advertising cookies without your consent.
8. Contact
For any privacy-related questions or requests:
Maastricht, Netherlands